Frequently Asked Questions
Everything you need to know about your Shop Panasonic experience.
What is the standard shipping timeframe for electronic appliances?
Standard shipping typically takes 3-5 business days. For larger items like refrigerators or OLED televisions, we offer specialized white-glove delivery which may take 7-10 business days depending on your location.
Do Panasonic products come with a manufacturer warranty?
Yes, all new Panasonic products purchased through our store come with a standard 12-month manufacturer warranty. Refurbished items include a 90-day limited warranty covering parts and labor.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. Items must be in their original packaging with all accessories included. Please note that a restocking fee may apply to opened high-end cinema cameras and professional audio equipment.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also track your shipment directly through the 'Order History' section of your account profile.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying high-value purchases.
How do I register my product for firmware updates?
You can register your device on our 'Product Support' page using the serial number found on the back of the unit. Registration ensures you receive notifications regarding the latest firmware and software enhancements.